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Terms & Conditions

Introduction

Welcome to BelleÂme Active. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to these terms. If you do not agree, please discontinue using our website and services.

Products & Availability

All products are subject to availability. We reserve the right to:

  • Modify or discontinue products at any time.
  • Limit quantities per order.
  • Refuse or cancel orders when necessary.

We make every effort to ensure product descriptions, images, and pricing are accurate. Minor variations may occur due to photography, lighting, or display settings.

Pricing & Payment

  • All prices are listed in GHS.
  • Prices may change without prior notice.
  • Full payment is required before order processing.
  • Accepted payment methods are displayed at checkout.

BelleÂme Active is not responsible for any bank, currency conversion, or payment processing fees.

Orders

After placing an order:

  • You will receive an order confirmation via email.
  • Orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order.
  • If payment has been made for a cancelled order, a refund will be issued.

Shipping & Delivery

Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays). A shipping confirmation with tracking information will be sent once your order has been dispatched.

Delivery
  • Standard delivery: 3–7 business days.
  • Delivery times may vary depending on your location.
Shipping Fees

Shipping costs are calculated during checkout before payment.

International Shipping

We ship to selected international destinations. Available shipping rates and delivery estimates will be displayed during checkout.

Tracking

Tracking information will be provided once your order has shipped. Delays caused by customs, weather, or courier services are beyond our control.

Returns & Exchanges

Items may be returned or exchanged within 7 days of delivery provided they:

  • Are unused and unworn.
  • Are in their original packaging with tags attached.
  • Include proof of purchase.

The following items cannot be returned:

  • Sale or discounted items.
  • Final sale products.
  • Personal or hygiene-sensitive items.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Intellectual Property

All website content—including text, images, logos, graphics, product designs, and branding—is the exclusive property of BelleÂme Active and may not be copied, reproduced, distributed, or used without prior written permission.

Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Disrupt or interfere with website functionality.

We reserve the right to suspend or terminate access where misuse is detected.

Limitation of Liability

To the fullest extent permitted by law, BelleÂme Active shall not be liable for:

  • Indirect or consequential damages.
  • Losses resulting from misuse of products.
  • Delays or disruptions beyond our reasonable control.

Products are provided "as is" except where consumer protection laws provide otherwise.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Ghana.

Contact Us

BelleÂme Active
Email: info@belleameactive.com
Phone: +233 30 255 5495
Address: No. 2 Hazel Court, Kunkun Close, Nii Sai Road, Accra, Ghana

Effective Date: 27 March 2025

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  • Shipping Information

We carefully process and ship all orders to ensure they arrive in perfect condition.

Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a confirmation email with tracking once dispatched.

Delivery Time

  • Standard Delivery: 3–7 business days
  • Delivery times may vary by location.

Shipping Rates

Shipping costs are calculated at checkout and shown before payment.

International Shipping

We ship to selected international destinations. Rates and delivery times are shown at checkout.

Tracking & Delays

A tracking link will be sent once shipped. Delivery delays may occur due to customs, weather, or courier operations.

  • Return & Exchange Policy

We want you to love your BelleÂme purchase.

  • Return or exchange within 2 days of delivery.

  • Items must be unused, unworn, with tags attached, and in original packaging.

  • Sale, final sale, and intimate items cannot be returned or exchanged.

  • Contact our support team with your order number to start a return.

  • Approved refunds are issued to the original payment method after inspection.

  • Return shipping is the customer's responsibility unless the item is faulty or incorrect.

  • Ask A Question

Have a question about this item?

We’re here to help. Reach out for details on sizing, fit, materials, or anything else you’d like to know before purchasing.